Complaints
Making a complaint
If something has gone wrong, we want to hear about it and put it right. Here is how to raise it and what happens next.
1. How to complain
Email support@ozirealty.com.au, phone 1800 400 333, or write to us at 308 Prospect Rd, Prospect SA 5082. Tell us what happened, when, who you dealt with, and what you would like us to do.
Your complaint goes to Esi Dor, Founder & CEO.
2. What happens next
We will acknowledge your complaint within 2 business days.
We will look into it, talk to the people involved, and give you our response in writing, usually within 14 days. If it will take longer, we will tell you why and when to expect an answer.
Making a complaint costs nothing and will not affect how we treat you.
3. If you are not satisfied
Complaints about the conduct of a real estate agent in South Australia can be made to Consumer and Business Services (CBS) at cbs.sa.gov.au or on 131 882.
Complaints about how we handle your personal information can be made to the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au or on 1300 363 992. Our Privacy policy has more detail.